ScanLedger Support

For help, email xuezaigds@gmail.com. Include the app version, iOS version, device model, steps to reproduce, and a screenshot when possible.

Scanning

Allow camera access when prompted to scan barcodes.
If a label cannot be scanned, open the scanner and choose Manual Entry.
Camera frames are processed on the device.

Checklist reconciliation

Import a CSV checklist when creating an audit project. Map the serial-number column, then scan items. The Results screen separates found, missing, unexpected, and duplicate entries.

Exports

Open a project and choose Export. You can create scan-record CSV files, reconciliation CSV files, or a Pro ZIP evidence package. Files are shared through the iOS share sheet.

Pro trial and lifetime purchase

The one-time 14-day Pro experience is tied to the Apple account used with Sign in with Apple.
Uninstalling the app or changing devices does not start another trial.
To restore a lifetime purchase, open Settings → ScanLedger Pro → Restore Purchases and use the same Apple account that made the purchase.

Local data

Projects and photos are stored only on the device. Deleting a project permanently removes its records and photos. Uninstalling ScanLedger removes local app data, so export anything you need before uninstalling.